Contact Us
Our support team is on hand to help with questions about your account, deposits, withdrawals, technical issues or general feedback. Get quick help with registration, KYC queries, payment troubleshooting or game access. We aim to respond promptly and can assist in plain English on common account matters, payment checks and technical fixes. If you prefer phone support for urgent payment checks, use the number in the table and a colleague will assist.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat & email (typical reply within 24 hours, priority for account issues) |
| General enquiries | [email protected] - billing, verification and general enquiries (Mon-Fri) |
| Affiliate enquiries | [email protected] - partner manager and affiliate programme enquiries |
| Phone | +44 20 7946 0832 - Mon-Fri (priority lines for payments) |
| Working hours | Mon-Fri, 09:00-18:00 (email support available outside hours) |
Email Assistance
For detailed requests, account-related issues or any matter needing explanations or documents, email our support team at [email protected]. Email is the preferred contact method for Bounty Reels as it lets us track requests and attach files. Please include a clear subject line and up-to-date contact details to avoid delays; adding screenshots or your account ID speeds resolution.
Send Us a Message
Response Time
Our support team aims to respond quickly: most enquiries are answered within one business day. Simple account and payment questions are usually resolved faster, while more complex issues such as verification or dispute investigations may take longer depending on their nature. If you need urgent assistance, please contact [email protected] and we will prioritise your case where possible.
Feedback
Bounty Reels values your opinion. Please share feedback, suggestions or ideas to help us improve the site, promotions and overall experience. All messages are read carefully by our team and used to prioritise improvements to withdrawals, customer support and game selection. Send your thoughts via live chat or email to [email protected]. We really appreciate your input.